Privacy Policy

Updated December 19, 2019

What is the purpose of this policy?

This Privacy Policy explains when and why we collect personal information about people who visit our website, buy and use our products, download our software, or otherwise contact us, and how we use this information, the conditions under which we may disclose it to others and how we keep it secure. The companies that this Policy applies to are Sound United, LLC and its affiliates, subsidiaries and brands (such as Polk Audio, Denon, Marantz, Boston Acoustics, Definitive Technology, Classe’ and HEOS). In addition, our subsidiary, HEOS has a supplemental privacy policy that can be found here.

Our goal is to bring joy to the world through sound. In order to do this in the best possible way we need to connect you to your music. We can achieve this most successfully by understanding your preferences as they relate to our products and services and by understanding how you use our products.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, or indicating you agree by checking a box or clicking on an “accept” button or similar indications of explicit consent you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to [email protected].com, or by writing to our Privacy Officer at the following locations:

For Europe and UK: Sound United Europe, Beemdstraat 11, 5653 MA Eindhoven, The Netherlands.

For North America, South America, Australia and New Zealand: Sound United, 1 Viper Way, Suite C, Vista, California, 92081, USA

For Asia: D&M Holdings, D&M Building, 2-1 Nisshin-cho, Kawasaki-ku, Kanagawa, JAPAN

Who are we?

We are Sound United, the name we use to identify the owner of our brands, subsidiary companies and affiliates such as Denon, Polk, Marantz, Definitive Technologies, D&M, HEOS, Boston Acoustics, among others. We are dedicated to Bringing Joy to the World Through Sound and we provide our products and services on a global basis. Our European operations are based in Eindhoven at D&M Europe B.V., Beemdstraat 11, 5653 MA Eindhoven, The Netherlands, Tel. +31 (0)40 2507844, Chamber of Commerce number: 17073774. Our other office headquarters are: Sound United, 1 Viper Way, Vista, California, 92081, USA and D&M Holdings, D&M Building, 2-1 Nisshin-cho, Kawasaki-ku, Kanagawa, JAPAN. You may send correspondence concerning this Policy to the above addresses Attention: Privacy Officer.

How do we collect information from you?

We obtain information about you in a variety of ways such as:

  • when you use our website
  • when you contact us about products and services
  • when you use some of our products that connect to the internet such as our apps and certain hardware products such as our audio video receivers that connect to the internet
  • When you choose to register your product or to create an account with us
  • If you decide you want to receive offers or literature from us such as newsletters or new product updates and offerings

What type of information is collected from you?

When you interact with Sound United in any of the above ways or ways that may be available in the future we may ask for or you may provide us with certain data, such as:

  • Your name
  • Your email address
  • Your telephone number
  • Your gender
  • Your age
  • Information about the products and services you have purchased
  • Your interests
  • Other information you decide to provide

Depending on the choices you have made in your privacy settings on various social media platforms, certain personal information may be shared with Sound United about your online activities and social media profiles, e.g. interests, marital status, gender, user name, photos, posts you have made. If you do not want this, please make sure to update your personal settings on the social media platforms that you use.

In addition, we may collect personal data via cookies, use of our apps or similar techniques, including, but not limited to:

  • Your IP address
  • Product information
  • Product usage information
  • Crash logs
  • Your cookie ID
  • Your web browser
  • Your country or territory location and language preference
  • Login details
  • Content that you have chosen to play on one of our products (for instance if you use the “history” feature in the HEOS app)
  • The web pages you visit on our websites
  • Sound United advertisements you have clicked through to

With the exception of basic information about your device that is necessary to use some of our software apps, you have the choice as to what information you provide. Providing personal data beyond the basic information concerning your device is not required. However, choosing not to provide specific information may mean some features of our products and services are not available to you, or the performance of the products will be reduced. For instance, registering an account enables use of a variety of features and services in our software apps, but you must provide an email address for this registration.