Service > Policy
Europe:
If you purchase your Marantz product from an authorized Marantz dealers you will be guaranteed of obtaining your full THREE YEAR warranty for PREMIUM products (excl. Universal Remote Controls) and a TWO YEAR warranty for all other products (RANGE series & Universal Remote Controls).

This will ensure:
• An authorized repair agent services your product.
• Only genuine Marantz parts will be used in case of any malfunction.
• Marantz can directly oversee the warranty is upheld. (Should you buy from an unauthorized dealer, Marantz is legally not involved!).
• Marantz will guarantee the terms of your warranty are met without exception.
• As a valued customer you will receive the highest level of service at every stage.


How to obtain services:
To ensure our customers receive the above criteria, it is mandatory that:
• You should provide your Authorized dealer with a copy of the original sales invoice or cash receipt that has not been altered in any way.
• You will be assured that your product will be serviced by an Authorized Service Agent.
• The product type and serial numbers must be correct.
• All repairs must be performed by an authorized service organization.
• Damage caused by accidents including lightning, water, fire, abuse or neglect is not covered.
• The product must not have been modified to enable it to operate in any country other than that for which it is intended due to voltage or safety regulations
 
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